We check each bag after production and some parts are stitch together by hand. We endeavour to always send out quality bags, however, mistakes can happen – we are only human!
Should you receive a faulty or damaged bag, we will of course repair or replace it. Please provide a detailed description in writing, with images if possible, of any areas of damage.
We want you to have a great experience like we had while testing Prima for over two years now. Prima has been designed to carry mainly babies items which don’t weigh a lot.
We have made the inner lining wipeable using a specific material but if you overload the pockets or put sharp object it will tear.
If you need to get something from the bag while it is attached to the pram please remove it from the pram as when its full the weight will put too much stress on the stitching.
We have catered for your phone, keys and wallet but no other adult belonging together with the baby stuff otherwise the bag will be too heavy for the bag to last you a long time.
Our return policy is for orders that are 30 days or less from the date you received your Prima bag.
It’s pretty wild to see how Prima impacts your everyday life in helpful ways, so we highly recommend using your full 30-day trial before sending in for a return it.
If you still need to return your Prima, we understand. Please send the original order back to us here at:
* IMPORTANT* – Please include a note inside of the package to remind us what to do and stating your original order name and/or order number. We’ll take care of this as soon as we receive it and email you when your return has been processed.
P.S. We recommend using Royal Mail Signed 2 nd class delivery with £50 compensation for £4.10.
If you ever need to get in touch with our awesome customer service team, please email firstname.lastname@example.org
We aim to ship orders within 24 hours of checking out.
If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from Sempre HQ the next business day!
We aim to deliver in two to three working days including Saturdays.
At the moment we can only ship to UK mainland.
You can email us at email@example.com to arrange international delivery.